Online Dispute Resolution

Fast and effective solutions for consumer conflicts

Online Dispute Resolution

Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them resolve or guide some conflict before filing lawsuits in Courts.

HOW DOES IT WORK?

The client asks for a third impartial party to intervene as an intermediary between them and the merchant who is the target of their complaint. The intermediary can suggest a solution to their complaint, impose a solution on both parties or bring the parties together to find a solution. DISPUTE RESOLUTION works as mediation or conciliation. It works as an arbitration or competent commission within the scope of consumer disputes.

ADVANTAGES

Alternative dispute resolution is, as a rule, less expensive, faster than the judicial route and less formal. In case of dispute, the consumer can resort to an Alternative Dispute Resolution Entity (under Law No. 144/2015, of September 8).

GENERAL COMPETENCE ARBITRATION CENTERS

National Center for Information and Consumer Conflict Arbitration

Operates throughout the national territory, in areas not covered by other regional arbitration centers

Last update date: March 30, 2026