Frequently Asked Questions (FAQs) – Healthcare and Home Support
We are committed to continuous improvement and optimization of all processes inherent to our healthcare and home support services. To maintain our high standards of transparency and quality, we provide answers to the most common doubts of our clients and families.
If you need additional information for your specific case, do not hesitate to contact us.
Yes. Our activity is properly licensed and supervised by the Health Regulatory Entity (ERS). Obtaining this license certifies that we comply with all the rigorous legal, quality and technical requirements required for the provision of health services, with national coverage, guaranteeing total safety and clinical tranquility to our users.
Yes. Reabilitar em Casa has an Operating License issued by Social Security, a legal and mandatory requirement in Portugal. This licensing certifies that we meet criteria of excellence in facilities, qualification of human resources, internal regulations and legal obligations, guaranteeing the protection of users' rights. In addition, we have Civil Liability Insurance to safeguard all interventions.
The legality of our social response can be proven through the official portal of the Carta Social (an instrument of the Portuguese State that lists licensed entities). You can consult and verify our official registration directly at www.cartasocial.pt.
Legal Framework: We operate in Portugal with Licensing from the ERS (Health Regulatory Entity) and Authorization from the ARS (Regional Health Administration) for fixed collections and Ambulatory regime (Home). Transport Rigor: We guarantee the reliability of samples with Certified Logistics (ISO 15189 standard) and constant Temperature monitoring during transport. Accredited Laboratories: We work exclusively with Clinical Pathology Laboratories with Accreditation by IPAC, using Direct Interface Systems for fast and secure processing of results.
Yes. All our health technicians have a valid professional license issued by their respective Order and by the Ministry of Health. In addition, we are a training entity accredited by DGERT, which allows us to guarantee that all family helpers and caregivers go through rigorous recruitment, validation of references, clean criminal record and continuous training.
The allocation is 100% personalized. After a clinical assessment and the user's context, we define an Individual Care Plan (ICP). We select the professional considering not only the technical skills necessary for the diagnosis, but also the interpersonal profile that best adapts to the user's habits and preferences.
The first assessment visit is completely free and without commitment. We come to your home to assess not only the clinical and mobility framework, but also the routines, tastes, and family concerns. The objective is to design a 100% individualized Care Plan.
Yes. With more than 15 years of experience, we have built a solid network of conventions and partnerships. We work with ADSE, Médis, Multicare, AdvanceCare, SSCGD, ADM/IASFA, SNS, SAD/GNR, SAD/PSP, SAMS, among many other private insurance and public and private entities. Depending on your policy or convention, we handle prior authorizations, copayments or direct billing to the subsystem.